Contact and support
For account, billing, product, and partner questions, use the existing support-ticket flow in the app to submit and track replies.
Ticket support
Sign in to the app and open support. Submit a subject and message, then return to the same ticket to read replies and add context. There is no need to resubmit through an unpublished contact channel.
Open support ticketsNever submit a password, verification code, API secret, bot token, or identity document in a ticket. Support does not need your complete secret.
Partners and white labels
Partner and white-label questions also go through support. Include the brand name and what you need, but never include a bot token in a ticket.
Read the partner-page overview firstCheck public information first
For a service issue, check public status first. For an integration issue, verify the API documentation. These links use existing features; public information is not presented as a support resolution.